If you are a UK-based healthcare professional (HCP) or healthcare organisation (HCO) and have a received a letter or email notifying you that a pharmaceutical company has disclosed transfers of value about you on Disclosure UK, this short guide shows how to easily review the information and, if necessary, raise queries.

For more information about why the pharmaceutical industry discloses transfers of value to HCPs and HCOs, and why transparency is important, please visit www.disclosureuk.org.uk

1. Navigate to the private disclosure portal - https://portal.disclosureuk.org.uk. Your Disclosure UK letter or email provides you with login details, please enter these here. (To request your/your organisation’s login details, contact disclosureuk@lists.candc-uk.com).

2. Once logged in, you can view the information as provided by the pharmaceutical companies. Where there is more than one year of data available, the most recent year of data will be highlighted. Review this data carefully to be assured that all is as expected and correct.

3. If you are happy and there is no action to be taken, log out and the data will be published on the Disclosure UK public search as detailed in your letter or email. You can log into the disclosure portal at any time to review this data again or raise a query. 

4. To raise a query about any of the information you can see, choose option A or B based on the type of query you’d like to raise:

Option A: Use the Raise a General Query button to:

• update your/your organisation name or address, or specialty 
• request account mergers (if you have more than one set of login details) 

Option B: Or, select a specific row(s) of data and use the ‘Raise a Query on Selected Rows’ button to:

• request more info about a specific value/activity 
• request a correction to a value or value category 
• opt-out/object to publication (HCPs only¹)

5.  You will be presented with the Create Query form. Please complete this form carefully and press ‘Save’ to submit the query: • Select Query Type

• Provide a contact email address (mandatory) 
• Provide a contact telephone number (optional) 
• Detail your query within the free text box. Please provide as much information as possible to help resolve your query 
• Press Save to submit

6. To view the status of queries you’ve raised, select View Queries. Click on the Query ID to review the details:

7.  If your query can be resolved by our database partners (‘C&C Group BPO’), they will do so, and you will receive a portal notification via email when the query has been updated and/or closed.

8. If the query requires resolution from a pharmaceutical company, they will receive your query details and provide a response. They may also contact you directly via the email address or contact number provided on the query form.

9.  You will receive a portal notification via email each time the query is updated, until it’s closed.